Passenger Service Manager, Hong Kong

상세 정보

직종

영업·유통

경력

경력 1~3년

마감일

모집 마감일이 공고에 적혀 있지 않습니다

등록일

2026.06.24T04:49:56+00:00(45일 전)

상세 직무 내용

Overview As a Passenger Service Manager, you will play a vital role in supporting safe and efficient passenger operations at our Hong Kong station. You will work closely with airport authorities, service partners, and internal stakeholders to ensure smooth flight departures and arrivals while delivering exceptional customer service. Your mission is to provide a seamless travel experience for our passengers, maintain strong partnerships with operational stakeholders, and support safe and reliable flight operations in compliance with company policies and regulatory requirements. Key Responsibilities Oversee overall passenger service operations to ensure smooth and efficient airport handling activities. Coordinate with airport authorities and relevant organizations to support daily station operations and maintain strong working relationships. Manage ground handling service providers and foster effective partnerships to ensure operational excellence and service quality. Respond promptly and effectively to operational disruptions and irregular situations to minimize customer impact. Support customer service activities and assist passengers by providing timely and professional assistance when needed. Perform administrative duties and operational reporting to support the overall success of the station. Carry out additional responsibilities as assigned to ensure safe and reliable operations. Qualifications 1–3 years of experience in passenger service, airport operations, or a related aviation field. Must be legally authorized to work in Hong Kong. Currently residing in Hong Kong is required. A strong understanding of passenger service operations and airport procedures. Excellent interpersonal and communication skills with the ability to collaborate effectively with internal and external stakeholders. A proactive attitude with a willingness to support colleagues and contribute to a positive team environment. Flexibility to work rotating shifts, weekends, holidays, and overtime as required by operational needs. Preferred Qualifications Proficiency in English and Chinese to effectively communicate with passengers, business partners, and headquarters. Strong proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint. Work Location Hong Kong International Airport (HKG) Recruitment Process • Application Review → Interview(s) → Offer (Please note that the recruitment process and schedule may vary depending on the position and business requirements.) Application Required: Resume Optional: Cover Letter Project details or portfolio Others This job posting may be closed at any time once the position has been filled. The company reserves the right to withdraw a job offer or terminate employment if it is discovered that false or misleading information was provided during the recruitment process. For any questions regarding this position or the hiring process, please contact us at recruit@airpremia.com.