Sales Force Effectiveness Specialist (계약직)

이 공고는 2026.05.15에 올라온 글이고 마감일이 적혀 있지 않습니다. 회사가 아직 내리지 않아 계속 노출되지만, 모집이 끝났을 수 있으니 원본 채용페이지에서 확인해 주세요.

상세 정보

직종

영업·유통

고용형태

계약직

경력

경력 1년 이상

근무지

서울특별시 서초구 서초대로 411

마감일

모집 마감일이 공고에 적혀 있지 않습니다

등록일

2026.05.15T06:50:54+00:00(2026.05.15 등록)

상세 직무 내용

POSITION SUMMARY The SFE (Sales Force Effectiveness) Specialist is responsible for supporting commercial excellence through effective management of CRM systems, master data governance, sales performance analysis, and BI reporting operations. This role works closely with Sales, Marketing, Compliance, and external vendors to ensure accurate data management and actionable business insights that enhance field force productivity and decision-making. Key Responsibilities 1. Master Data Management Manage and maintain customer master data based on OneKey/HCP-HCO databases Ensure data accuracy, completeness, and consistency across CRM system Conduct regular data validation, cleansing, and governance activities Support territory alignment and customer targeting processes Coordinate with external vendors and internal stakeholders regarding master data updates and quality improvement 2. CRM System Operation Operate and administer CRM system for field force users Provide user support, troubleshooting, and issue resolution for CRM-related inquiries Manage user access, system configuration, and routine maintenance activities Support CRM enhancement projects, testing and system implementation initiatives Develop and maintain CRM operation guidelines and user training materials 3. Sales & Call Performance Analysis Analyze sales performance and field force call activities to generate business insights Prepare regular and ad-hoc reports/dashboard for Sales team Report monthly KPIs related to sales execution, call activities, targeting, and productivity Identify trends and opportunities through data analysis to support strategic decision-making Collaborate with Sales and Marketing teams to improve field force effectiveness 4. BI System Management Manage BI reporting systems related to call activity and sales performance tracking Ensure stable operation and data integrity of BI platforms and reporting tools Support dashboard development and report automation initiatives Coordinate with vendor for system enhancement and issue management 5. Cross-functional Collaboration & Compliance Work closely with Sales, Marketing, Compliance, and BD teams Ensure all data management and reporting activities comply with internal policies and industry regulations Support audit requests and documentation related to commercial systems and data management Participate in commercial excellence and process improvement projects Qualifications Bachelor's degree in Business, Statistics, Life Sciences, or related field Experience in pharmaceutical industry, Sales Operations, SFE, CRM, or Commercial Excellence preferred Strong analytical and problem-solving skills Experience with CRM systems and BI reporting tools Proficiency in Excel and data analysis/reporting tools Strong communication and stakeholder management skills Ability to manage multiple tasks in a fast-paced environment Preferred Skills Understanding of pharmaceutical sales operations and HCP/HCO data management Experience with IQVIA OneKey or similar master data platforms Knowledge of BI tools such as Power BI Project management and system implementation experience Business-level English communication skills